Answers to the questions we hear most. Don't see yours? Call 866-234-2891 — a real person answers.
There is a one-time $50 setup fee which includes online training. Monthly billing begins at the end of your first full month based on the number of active residents. No contracts, no long-term commitments — you can cancel at any time.
Most facilities are up and running within a day. The setup fee includes online training to walk you and your team through everything you need to know.
ALChartsPlus is completely web-based. You can access it from any device with an internet connection — computer, tablet, or smartphone. Nothing to install, nothing to update.
No. The only additional cost beyond your monthly fee is the one-time $50 setup fee, which includes training. No per-user fees, no hidden fees, no upgrade fees. The price you see is the price you pay.
Active residents are those currently admitted to your facility. Billing is based on your resident count at the end of the month.
Absolutely. Our multi-site feature lets users access data across facilities in a controlled way. Each location can also customize its own settings and defaults to fit their specific needs. Each facility is billed separately based on its resident count.
We take data security seriously. All communication occurs over an encrypted TLS/SSL connection. Our servers are hosted in a secure data center behind a firewall to prevent external attacks. Each user has their own login, and our customizable role system lets you control exactly what each staff member can access.
Document changes are tracked through our snapshot system — you can view and download historical versions of each document. Care plan changes are captured in audit reports that include the user, date, and time of every change.
No problem. All your resident data is stored securely in our data center, not on your local computer. Just switch to another device, log in, and pick up right where you left off.
Yes. All data is backed up automatically and stored offsite on a regular basis. We also run disaster recovery tests several times per year to make sure we're always prepared.
Yes. You can download current and historical resident charts and documentation in PDF format at any time.
Phone support is always included — no extra charge. Call 866-234-2891 and a real person answers. You can also submit a support request directly from within the software by selecting "Request Support" from the menu.
You can sign up directly online, schedule a free demo to see the software first, or just give us a call at 866-234-2891. We'll walk you through everything.
We're happy to walk you through anything. No pressure, no sales pitch.